IVR: THE SOLUTION LOOKING FOR A PROBLEM!

TYPICAL IVR APPLICATIONS

 



BANK BY PHONE
Verify balance
Transfer money
Verify checks paid
Pay Bills
Statements via email or fax.

Music Sampling
Sample New CD Releases
Interactive contests
Mailing lists
Order entry
Customized Auto Attendant
Wakeup service
900 Services
Audiotext
Credit Union Services
.Account balance
IRA balance
Transfer money
Pension payout
Current interest rates
Statement via email or fax
Request checks by mail
Pay bills
401K information
Order Entry
Generate Sales Order
On-line catalog
Confirm order
Order confirmation via fax
Order confirmation via email
Fax on demand
Cancel order
Update order
Automatic restocking

Transportation
Arrivals and departures for
airlines, bus and train.

Customer Satisfaction Survey
Record comments
Interactive contest



 

Polling
Political issues
Social issues
Referendum
Outbound dialing
Inbound
Results via email or fax
Audiotext
 
Technical Support
Hardware specs
Software specs
Troubleshooting
Charge to credit card
Transfer to live tech
Technical specs via email or fax
 
Medical Testing Results
Outbound calling
Patient monitoring
Medical results survey
Results via email or fax
Appointment reminder
Hotel Reservations
Make reservations
Cancel reservations
Update reservations
Confirm reservations
Hotel services (audiotext)
Fax on demand
Email notifications
Credit card authorization
Charge to credit card
 
  Airline Reservations
Make reservation
Change reservation
Cancel reservation
Update reservation
Confirmation via email
Charge to credit card
Arrival and departure info
Toll free services
Credit card authorization
Charge to credit card
Check card balance
Pay bill

 

 

Distance Learning
Legal services
Translation service